Fresh Start Moving Company LLC ("Fresh Start Moving Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, request a quote, schedule an appointment, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

Name

Email address

Phone number

Mailing address

Moving details (origin, destination, preferred dates, inventory, special requests)

Appointment information

Any information submitted through our contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Time spent on our website

Referral sources

Cookies and tracking information

How We Collect Information

We collect information when you:

Request a moving quote

Submit a contact form

Schedule an appointment

Subscribe to SMS or email updates

Call or text our business

Visit our website

Interact with advertisements

Use our online services

We also collect information using cookies, analytics tools, and tracking technologies.

How We Use Information

We use your information to:

Provide moving services

Respond to inquiries

Schedule appointments

Deliver estimates

Send appointment reminders

Process customer requests

Improve our website and services

Provide customer support

Send requested marketing communications

Comply with legal obligations

SMS & Communications

If you opt in to receive SMS messages from Fresh Start Moving Company LLC, you may receive messages including:

Appointment confirmations

Appointment reminders

Moving updates

Estimate notifications

Customer service communications

Promotional offers (only if you have opted in)

Message frequency varies.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us using the information provided below.

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We never sell, rent, or share your SMS consent or opt-in information for marketing purposes.

Data Sharing Policy

We may share information only when necessary to operate our business and provide requested services.

This may include trusted service providers that assist with:

Website hosting

Customer relationship management

Payment processing

Appointment scheduling

Email delivery

SMS delivery

Analytics services

Customer information is never sold.

Customer information is never rented.

Customer information is never shared with third parties or affiliates for marketing or promotional purposes.

SMS consent and mobile opt-in information are never shared with affiliates or third parties for marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality

Understand website usage

Measure advertising performance

Remember user preferences

Enhance user experience

We may use services such as:

Google Analytics

Google Ads

Meta Pixel

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security Practices

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While no method of transmission over the Internet is completely secure, we strive to use industry-standard security practices to protect your information.

Data Retention

We retain personal information only for as long as necessary to:

Provide requested services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Third-Party Services

We use trusted third-party providers to help operate our business, including:

GoHighLevel (CRM, automation platform, forms, appointment scheduling, customer communications)

Twilio (SMS messaging)

Mailgun (Email delivery)

Google Analytics

Google Ads

Meta Pixel

GoHighLevel serves as our primary customer relationship management platform and securely stores customer contact information, forms, conversations, appointments, and automation workflows.

These providers only process information necessary to perform their services on our behalf.

Your Rights & Choices

Depending on your location, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Restrict certain processing activities

Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

Opt-Out Instructions

You may opt out of:

SMS

Reply STOP at any time.

Email

Click the Unsubscribe link included in marketing emails.

You may also contact us directly to update your communication preferences.

Children's Information

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we learn that such information has been collected, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Updated versions will be posted on this page with a revised "Last Updated" date.

Contact Information

Fresh Start Moving Company LLC

Website: https://freshstartmovingco.org

Email: [email protected]

Phone: +1 (210) 900-5124

Address:
10304 Redding Bnd
San Antonio, TX 78254
United States

Last Updated: July 31, 2026